Refund Policy

This Refund Policy explains how refunds, cancellations, subscriptions, and Notaday Credits work for Notaday. It applies to purchases made through Notaday checkout and the Polar customer portal.

Summary

You can cancel an A+ Student subscription at any time through the Polar customer portal. Cancellation stops future renewal charges, and your A+ access remains active until the end of the paid billing period. Notaday does not usually provide prorated refunds for unused time in a billing period.

A+ Student subscriptions

Subscription payments may be eligible for a refund if you contact us within 7 days of the charge and the account has not made substantial use of paid features, monthly credits, or increased storage during that billing period. Refunds may also be approved for duplicate charges, billing mistakes, payment processing errors, or where required by applicable law.

Renewal charges are generally non-refundable once the renewal period has started, but we will review accidental renewals if you contact us within 7 days of the renewal and there has been little or no paid-feature usage after the renewal.

Notaday Credits and topups

Notaday Credits are digital credits used for AI generation. Monthly subscription credits reset each billing month and do not roll over. Purchased topup credits do not expire under the current policy and are used after monthly credits.

Credit topups are normally final once credits are delivered to the account. We may refund unused topup purchases if you contact us within 7 days of purchase, the credits have not been used, and the request is due to an accidental purchase, duplicate order, or billing error. Used credits cannot be exchanged for cash or refunded, except where required by law.

Failed AI generations

If an AI generation fails because of a Notaday system error after credits were deducted, Notaday may restore the deducted credits to your account instead of issuing a cash refund. If you believe credits were deducted incorrectly, contact us with the approximate time, file or tool used, and what happened.

Storage and account limits after cancellation

When A+ access ends, your account returns to Free plan limits. If your storage is above the Free plan limit, your account may enter read-only mode. You can still open and delete content, but uploads, saves, and AI generation may be paused until you reduce storage usage or reactivate a subscription.

How to request a refund

To request a refund or billing review, email support@notaday.app. Include the email address on your Notaday account, the charge date, the product purchased, the Polar receipt or invoice information if available, and a short explanation of the issue.

We aim to review refund requests within 5 business days. Approved refunds are sent back to the original payment method through Polar. Your bank, card issuer, or payment provider may take additional time to post the refund.

Abuse and policy limits

Notaday may decline refund requests involving account abuse, violation of our Terms of Service, repeated refund requests, or attempts to obtain paid services without payment. This policy does not limit any non-waivable rights you may have under applicable consumer protection laws.